UseLoyaltyManual, self-report, automated, social, purchase, visit, and referral quests
Challenges & Quests for customer loyalty apps
Reward specific behaviors instead of only transactions, so customers know what action to take next.
The Quest model supports multiple quest types, quest completions, dashboard assignment, upload flows, widget APIs, and public V1 quest progress and completion routes.
Track
Quest starts
Track
Completions
Track
Approval rate
Track
Points awarded
Best fit
Where this feature works well
Restaurants, cafes, and local services
Retail, ecommerce, and DTC brands
Fitness, beauty, and appointment businesses
Community, membership, and experience-led programs
In the app
Customer moments this feature can power
- A member sees quests inside the loyalty portal or embedded widget.
- The experience connects to points, rewards, quests, referrals, badges, games, or member progress.
- Customers understand the next action they can take without asking staff for rules.
- Activity is recorded so the business can track progress and follow-up behavior.
In the dashboard
Controls merchants should expect
- Create and manage quests from the dashboard.
- Set eligibility, active dates, limits, rewards, and member-facing copy.
- Connect the flow to storefront, portal, widget, API, or integration events.
- Review activity, claims, completions, redemptions, and member behavior.
Launch plan
A focused setup path for quests
Start with one clear trigger, one clear reward, and one clear success metric. Add segments and campaigns once the first loop is working.
- 1
Choose the customer behavior this feature should change first.
- 2
Configure the rule, reward, limit, and member-facing message.
- 3
Add the feature to the portal, widget, storefront, or external integration.
- 4
Track adoption and adjust reward cost, timing, and segmentation.
Use cases
Industries that can use quests
Cafes & Restaurants
Use quests to connect loyalty progress to real customer behavior in this category.
View industry ideasRetail Stores & Boutiques
Use quests to connect loyalty progress to real customer behavior in this category.
View industry ideasEcommerce Brands
Use quests to connect loyalty progress to real customer behavior in this category.
View industry ideasEntertainment Venues
Use quests to connect loyalty progress to real customer behavior in this category.
View industry ideasPricing
Simple, honest pricing
Two plans to choose from, plus a custom enterprise option for larger quests programs, loyalty campaigns, and growing teams.
Starter
Perfect for single-location teams getting started with loyalty.
Billed $420/yr - save $168
- Custom Quest & Challenge creation
- Unlimited loyalty members
- Digital stamp cards
- QR code check-ins
- Basic analytics dashboard
- Email support
Growth
For teams serious about retention and multi-location scale.
Billed $948/yr - save $240
- Up to 5 locations
- Unlimited loyalty members
- Everything in Starter
- Push & SMS notifications
- Advanced analytics + exports
- White-label branding
- Reward drops & freebies
- Priority support
Enterprise
For multi-location teams, franchises, and brands with custom needs.
Volume discounts available
- Unlimited locations
- Unlimited members
- Everything in Growth
- Dedicated account manager
- Custom integrations & API
- Advanced reporting & SLA
- White-glove onboarding
- Custom contract & billing
Switch plans or cancel anytime · No hidden fees · Complete flexibility
Get a tailored walkthrough
Ready to build
loyal customers?
Tell us a bit about your quests loyalty programs and we'll show you exactly how UseLoyalty can work for you.
- Live demo tailored to your quests loyalty programs
- Setup walkthrough, live in under 10 minutes
- Pricing advice based on your location count
FAQ
Common questions
Explore more
Other loyalty app features
Campaign Builder
Create loyalty campaigns across rewards, quests, games, badges, tiers, referrals, promo codes, and member engagement flows.
Loyalty Analytics
Track loyalty program performance with dashboard analytics, activity history, reward claims, game plays, and member engagement data.
Loyalty API
Use API keys, public V1 routes, inbound events, webhooks, and external IDs to connect loyalty to your own app or commerce stack.